Count AI FAQs

Access and permissions

Who can use Count AI? Currently, any Analyst, Owner, or Admin with data editing permissions in a canvas can use Count AI. We plan to expand this to more user types in the future.

Who can enable/disable Count AI? Only workspace owners can enable or disable Count AI in workspace settings.

What happens when Count AI is disabled? Disabling Count AI immediately removes access for all workspace members. Any cells and visualizations previously created by agents remain in your canvases.

Data and queries

Will Count AI query my database directly? No. Count AI only works with cached catalogs, cached database cells, DuckDB cells, and CSVs. It never sends queries directly to your database.

What data can Count AI access? Count AI can access metadata (column names and data types) plus row-level data from any source you explicitly add when creating an agent.

Can I use Count AI with real-time data? Not directly. Count AI requires cached data sources. For real-time analysis, first cache your data in a database cell or catalog.

Privacy and security

Is Count AI GDPR compliant? Yes, Count AI is fully GDPR compliant.

Does Count or its AI partners train models on my data? No. Neither Count nor our model partners (OpenAI, Google, Anthropic) use customer data for model training.

What security standards does Count AI meet? Count AI is built on Count's SOC 2 accredited platform.

Can I control who uses AI features? Yes. Workspace owners can disable Count AI at any time from workspace settings.

Accuracy and reliability

How accurate is Count AI? Count AI is powered by artificial intelligence algorithms whose accuracy varies. Outputs may include inaccuracies or be misleading.

Should I trust Count AI outputs without verification? No. Always verify information from Count AI before making decisions. Treat AI outputs as starting points that require validation, not as facts or substitutes for expert judgment.

What should I do if Count AI gives an incorrect answer?

  1. Verify the data sources the agent is using
  2. Check the SQL or logic in any cells it created (click "Show input")
  3. Provide more specific context or rephrase your question
  4. For complex analysis, use Count AI to draft initial work that you then validate and refine
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